Can't say enough good things about these guys. Great response, great work, professional and efficient. Thanks again for another job well done!
Quick, on time and on quoted price! Professional and reliable!
I have a new shop and asked TopLock to rekeyed 2 locks and replace one lock, after the service, the bill came out and it's almost $800 including gst. I was shocked and called and asked about the invoice. The charging of this company is crazily unreasonable, and I would never recommend any of our clients use this company. First of all, their 'service call' that means just for their call center to give a call to their people to go to your place for service is already $85.45 minimum which is within 12km, how expensive is such a call, they are in CBD and our shop is in South Brisbane, just 1km away from CBD, this sounds really insane to me. Secondly, the door lock that needs to change the 'inside lock' costs $340, which i believe they are overcharging as it's more than a figerprint lock, plus they have never mentioned about the price before installation. 3rd, the person got there earlier but they start charging labour meter from the time they get there...I cannot believe changing 3 simple locks costing us $800aud. Please when you ask them for service , make sure you know in advance what they gonna charge you.